FREQUENTLY ASKED QUESTIONS ABOUT PLEATED RETRACTABLE SCREENS
WHAT HAPPENS WHEN THE RETRACTABLE SCREEN COMES OFF THE BOTTOM TRACK?
When the screen goes off the bottom track, open and close it once or twice, and it will re-align itself.
WHAT HAPPENS WHEN MY DOG KNOCKS THE SCREEN OUT OF THE BOTTOM CHAIN?
If your pet or child knocks the screen out of the top track or the bottom chain, simply open & close the screen once or twice, and it will re-align itself.
HOW LONG DOES IT TAKE TO INSTALL A PLEATED RETRACTABLE SCREEN?
Installing our screens is a snap! Fasten the track and the two side tracks (jambs), lay down the sill with the self-adhesive strip, and then insert the screen assembly. Installing a pleated screen should not take less than one hour. Download instructions from our screen installation page.
CAN PLEATED SCREENS BE MOTORIZED?
Pleated screens can be operated easily with your hand. No motor is required, and no motor option is available.
WHAT COLOURS ARE AVAILABLE FOR THE SCREEN AND FRAMEWORK?
Please check out our Pleated Screen Store for colour chips. Currently, we offer nine different frame colours. Our pleated screen mesh is available in black only.
DO I HAVE TO STORE MY SCREEN FOR THE WINTER?
You can easily un-snap the screen assembly from the jamb and spread the top track a bit, and the whole screen assembly will come out in one easy-to-handle unit. Simply re-insert in the Spring. But that is not necessary, and you can keep our screen in place all year long. Considerations for removing might be to protect from snow removal activities or other accidents. Our screen mesh will last a very long time, but as with all screen mesh types, less exposure to sun and weather could prolong the life cycle.
WHAT IF MY PLEATED SCREEN GETS DAMAGED?
Simply remove the screen assembly as described above and send it to our repair depot. Contact us for pricing and shipping instructions.
HOW DO I CLEAN AND MAINTAIN MY RETRACTABLE SCREEN?
Keep your retractable screen clean and free from debis. Please read the bottom of our Screen Warranty page.
DOES MY OPENING FOR THE SCREEN HAVE TO BE PERFECTLY SQUARE?
Our pleated screen system will accommodate floors that are not perfectly flat because our Top Track allows 1/8″ upward and 1/8″ downward travel.
If your floor is not quite level, you can shim the Top Track so it is parallel to the floor, and use sealant to cover the gap. But bear in mind the aesthetic implication of shimming the Top Track too much.
Similarly, our pleated screen can accommodate walls or columns that are 1/8″ out of plumb. Otherwise, you can shim the Side Rails so they are plumb, and use sealant to cover the gap.
WHAT IS THE MINIMUM FRAME ALLOWANCE FOR THE INSTALLATION?
A retractable screen frame requires a minimum width allowance of 1.75 inches for an inside installation.
WHAT IS THE MAXIMUM WIDTH AND HEIGHT FOR MANUFACTURING RETRACTABLE SCREENS?
Our retractable screens can be as large as 120 inches tall and 240 inches wide. Please contact us for a customized quote.
HOW LONG WILL IT TAKE TO MANUFACTURE MY ORDER?
Once your order is confirmed, the screen will be custom-made and manufactured within approximately 5-6 weeks, excluding shipping time.
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